Registration, Payment, Cancellation & Refund Policy

Registration confirmation requires payment of at least 50% of the final agreed program fee, unless an alternative payment plan is approved by Pledge.

Pledge may offer a discount for upfront full payment in accordance with promotional offers valid at the time of registration. The post-discount price becomes the final agreed program fee, and any percentages related to cancellation or refund shall be calculated based on this final agreed fee after discounts, if applicable.

Prior to the trainee agreeing to the program start date and seat allocation, the trainee is entitled to cancel registration and receive a 100% refund of the amount paid.

This right remains valid until the start date is presented, accepted by the trainee, and the seat is allocated.

Upon announcement of the program start date, the trainee has 48 hours to confirm the date or request an alternative date.

Failure to respond within 48 hours is not considered automatic approval, and Pledge reserves the right in this case to release the temporary seat and reschedule the registration according to available dates.

Once the trainee accepts the date and the seat is allocated, the registration becomes officially bound to the designated cohort and schedule.

If the trainee requests cancellation after accepting the start date and seat allocation but prior to program commencement, a 20% fee of the final agreed program price is deducted as a seat reservation and allocation fee, and the remainder of the paid amount is refunded.

Once program delivery has commenced, cash refunds are no longer available as a standard cancellation option.

Pledge may, depending on the case circumstances and program nature, permit freezing, cohort change, or program transfer as an alternative solution.

Absence or cessation of attendance does not constitute a formal request for cancellation or refund.

If Pledge cancels a program and does not provide an acceptable alternative approved by the trainee, the trainee is entitled to a 100% refund of amounts paid for the unprovided service, without deduction of seat reservation fees.

In the event of a substantial schedule change after initial acceptance, an alternative date or cohort will be offered whenever feasible, preserving the trainee's contractual and statutory rights.

Refund requests must be submitted through the official channel designated by Pledge or via Pledge LMS when this feature is activated.

The date of receiving the complete request with all required data shall be regarded as the official submission date.

Eligible refund amounts will be disbursed within a period not exceeding 7 days from the date of receiving the completed refund request.

Refunds are issued via the original payment method whenever possible, or via an agreed verified alternative method.

In the event of standard processing times imposed by banks, e-wallets, or payment gateways, settlement of funds into the trainee's account may require additional time beyond Pledge's dispatch timeline.

Pledge may exercise compassionate discretion in substantiated humanitarian or exceptional cases, including extending the freeze duration, switching cohorts, or arranging an equitable resolution tailored to the circumstances.

In the event of any conflict between this policy and mandatory statutory provisions, the statutory law shall prevail to the extent of the conflict.

This policy is made accessible to the trainee prior to finalizing registration and payment.

Completion of registration requires the trainee to enter their own data and explicitly agree to this policy via Pledge LMS.

An electronic audit log of consent is retained, linked to the registration record and the active policy version at the time of agreement.

Subsequent amendments apply to new enrollments only and do not alter the terms previously consented to by the trainee.